Frequently Asked Questions
Inside the box you will receive a USB cable together with the lamp.
To charge the lamp you will simply need to plug the cable to the lamp and connect it with a charger adapter: 5V 1A/2A (10W)
You can use the adapter of your mobile phone
No matter in which country you are based. Simply use the adapter you already have.
The lamp is not broken !
All our lamps are dimmable by touching the top or the base of the lamp depending on the model.
If you have a low intensity please touch the lamp at the top or at the base and hold the finger a few seconds until light intensity will increase.
If you then touch again the lamp and hold, the light intensity will decrease.
In order to have a fully charged battery our lamps require approximately 5-6 hours of charge.
You can charge multiple lamps using a USB multi-port socket or a multi-port charger.
Upon request if you have ordered a MOQ we can provide a multi-port charger that will allow you to charge up to 10 lamps at once.
Handling time is 1-2 business days (Monday–Friday), and transit time is 4–9 business days (Monday–Friday) to United States.