Shipping policy
This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store, you accept the policies contained herein.
Handling Time
Overseas warehouses:
We ship Monday through Saturday, excluding Sundays and holidays.
Once confirmed, your order will take 1–2 business days to process.
You will receive a confirmation email once your order has shipped.
Please note that tracking information may take up to 48 hours to become available after receiving the shipping confirmation.
We are not liable for any delays caused by the shipping carrier.
US warehouse (for Amalfi WALL and Selene WALL in CHROME and WHITE):
The order cut-off time is 12:00 PM (GMT 4:00 pm) Eastern Time.
We ship Monday through Friday, excluding weekends and holidays.
Orders placed before 12:00 PM (ET) will be shipped the same day.
You will receive a confirmation email with a tracking link once your order has shipped.
Transit Time
Overseas warehouses:
Transit time varies by location, but the estimated shipping time in United States is 4–9 business days, Canada 6-10 business days, Australia 4-9 business days.
US warehouse (for Amalfi WALL and Selene WALL in CHROME and WHITE):
2-5 days Standard shipping
1-3 days Express Shipping
*** Please note: delivery delays may occur during peak seasons such as Black Friday and Christmas.
Change Delivery Address
It is the responsibility of the buyer to make sure that they enter their shipping address correctly.
Solariko is not liable if the incorrect address is entered during the checkout process. Please make sure that your billing and shipping address are correct before processing your order.
If you believe you’ve provided an incorrect shipping address, please contact our Customer Support Team at info@solariko.co before your order has shipped. If the order has already shipped, we are no longer able to modify the address. If you haven’t received a shipping confirmation email yet, you can update your address within 12 hours of placing the order by emailing us at info@solariko.co We strive to process orders quickly, so please notify us as soon as possible
Lost/Missing Packages
Solariko is not responsible for lost or stolen packages, unless you have purchased our Insurance.
If your tracking information states that your package was delivered to your address and you have not received it, please file a complaint to your respective shipping carrier.
If you have any further questions on how to do this please reach out to our Customer Support Team.
If you have purchased the Insurance for your order and we have confirmed that the parcel has been lost, then we will send a FREE replacement, without any question.
Note for import fees
Our customers are not required to pay any import fees or duties.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
The purchase of the services offered and the use of the site and the aforementioned services imply full acceptance of the following conditions and changes that have occurred in the meantime: Therefore, by making a purchase on this site, users automatically accept the following general terms and conditions of use.
For further inquiries:
If you have any further questions, please contact our customer service at info@solariko.co
Phone: +1 (302) 307-6543